on 31-07-2018 19:15
What do you mean exactly by locked?
Can you not get past the lock screen when you turn on the phone or is it something else?
When you set up the phone it would have asked you to enter a 4 digit PIN. Have you tried that PIN to see if it unlocks?
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 01-08-2018 13:56
Hi @Mary, I'm sorry to hear you can't use your new phone properly yet
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