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Linked phone for son not receiving calls or messages

TamHam
Level 1: Joiner
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Hi can someone advise why my sons linked oppo phone has stopped receiving calls and messages 

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Cleoriff
Level 94: Supreme
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@TamHam 

I'll ask one of our account advisors to help here. @O2Georgina are you able to assist @TamHam please?

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O2Georgina
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Thanks for the tag @Cleoriff 

@TamHam  I will send you a private message now

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Cleoriff
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Thanks @O2Georgina x

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