23-01-2017 17:31 - edited 23-01-2017 21:08
23-01-2017 17:31 - edited 23-01-2017 21:08
Hi,
Anyone experienced problems with LG G4, where the phone won't start up, or gets to the LG Life is good screen and turns off? Tried to do a hard reset but, when I go to the option to erase all data, I press yes and the phone just freezes.
Its still in warranty, purchased on 7/6/2015, but any ideas welcome.
Cheers,
Prem
Solved! Go to Solution.
on 30-01-2017 10:09
on 30-01-2017 10:42
The reponse from my email:
I’m afraid that sometimes when phones are sent to our returns centre they sometimes don’t come from O2. For example they can come from Carphone Warehouse. So when a refurbished phone is sent out (if a customer’s phone can’t be repaired) this can sometimes not come from our direct stock.
I’ve double checked for you directly with our unlocking team and we don’t hold the unlocking code for this IMEI.
I’d be happy to refund you if you have to pay a third party. Sometimes these stores just do it there and then for you without you having to leave your phone. However I can’t presume this.
on 30-01-2017 10:46
on 30-01-2017 10:46
on 31-01-2017 08:08
on 31-01-2017 08:08
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 31-01-2017 08:16
on 31-01-2017 08:16
@gmarkj wrote:
Why is it not their responsibility?
The phone was replaced by them as they could not repair it. They sourced the replacement, not the customer. Surely that is down to them to resolve and not simply say "it's not our device, sorry"?
That's far too sensible. It also doesn't make the customer jump through hoops. Therefore a bad idea.
Veritas Numquam Perit
on 31-01-2017 08:16
on 31-01-2017 08:16
on 31-01-2017 08:45
on 31-01-2017 08:45
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 31-01-2017 08:55
on 31-01-2017 08:55
on 31-01-2017 09:00
on 31-01-2017 09:00
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 31-01-2017 09:11
on 31-01-2017 09:11