LG G4

[Anonymous]

Yep @jonsie, it says netwrok unlocked, emergency call only, one of teh first things I checked when I got home. We go to India lot, so put in another sim over there. Wish more phones over here had dual sim, thats another topic though

[Anonymous]

The reponse from my email:

I’m afraid that sometimes when phones are sent to our returns centre they sometimes don’t come from O2. For example they can come from Carphone Warehouse. So when a refurbished phone is sent out (if a customer’s phone can’t be repaired) this can sometimes not come from our direct stock.

I’ve double checked for you directly with our unlocking team and we don’t hold the unlocking code for this IMEI.

I’d be happy to refund you if you have to pay a third party. Sometimes these stores just do it there and then for you without you having to leave your phone. However I can’t presume this.

[MI5 Level 94: Supreme]

This is o2's standard cop out response now unfortunately.
A specialist phone shop is your only option.

[gmarkj]

Why is it not their responsibility?
The phone was replaced by them as they could not repair it. They sourced the replacement, not the customer. Surely that is down to them to resolve and not simply say "it's not our device, sorry"?

[Cleoriff Level 85: Esteemed]

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@gmarkj wrote:
Why is it not their responsibility?
The phone was replaced by them as they could not repair it. They sourced the replacement, not the customer. Surely that is down to them to resolve and not simply say "it's not our device, sorry"?

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That's far too sensible. It also doesn't make the customer jump through hoops. Therefore a bad idea.

[MI5 Level 94: Supreme]

Absolutely, but it's not the first time we've heard this.
We had a long discussion about it a while back but never got an answer to the question why phones could be locked to O2 without then actually having anything to do with them.

[gmarkj]

Also, would they (Anovo) not know where the motherboard came from and therefore who they should contact?
How would the customer know where the part comes from?!?
This is another nail in the head for the argument of using manufacturer repairs rather than the in house service.
I would imagine another complaint is in order. And with no satisfactory outcome it would also be flagged to some overseeing body...

[MI5 Level 94: Supreme]

In my simple mind, it should just be a case of Anovo updating the O2 database with the new details........

[gmarkj]

Yep.
Or getting the appropriate code from the same place they got the board from in the first place!!

[MI5 Level 94: Supreme]

The motherboard wouldn't be bought locked to O2.
It's something Anovo would do when installing the OS on the phone.
O2 must instruct them to do this so they must have a facility in place to record it.