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Posts: 108,270
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: LG G4


@Anonymous wrote:

im having the exact same issue how was it resolved please

 


If yours is not an original o2 phone it is easier to take it elsewhere to unlock it and claim the cost back from o2 if you are entitled to a free unlock.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: LG G4

it is an original o2 phone from the o2 shop had numurous call an online chat still nothing

 

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Posts: 108,270
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: LG G4

No code or the wrong code?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: LG G4

recived a code theres just no option to enter it after i select service provider lock it says your phone is not personalised

 

Highlighted
Posts: 108,270
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: LG G4

That usually means the phone is not locked - have you tried a non o2 sim in it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: LG G4

yes tried a working ee and a working virgin media sim

Highlighted
Posts: 108,270
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: LG G4

Did the phone ask for a code with the EE sim?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: LG G4

got a cryptic message off them that i dont understand

 

 

as per the error message, please use another

non o2 active device and do

unlatching. kindly check if another non o2

sim is working.

Highlighted
Posts: 108,270
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: LG G4

With no option to enter a code anywhere?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: LG G4

the only option to enter a code is the network lock but the code dosnt work there the instructions said enter it on the service provider lock option and that dosent work i may have to try another phone call in the morning or cut my losses and sell it locked to o2 me losing out on extra money