LG G4

[Anonymous]

Hi,

Anyone experienced problems with LG G4, where the phone won't start up, or gets to the LG Life is good screen and turns off? Tried to do a hard reset but, when I go to the option to erase all data, I press yes and the phone just freezes.

Its still in warranty, purchased on 7/6/2015, but any ideas welcome.

Cheers,

Prem

[Anonymous]

Toby has replied to my PM and his team are looking into tis, he will come back to me.

[jonsie]

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@Anonymous wrote:

Toby has replied to my PM and his team are looking into tis, he will come back to me.

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Excellent, hope he can help

[MI5]

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@Anonymous wrote:

"and if you are using live chat, you really are wasting your time with them too."

@MI5I think I'm wasting my time speaking to most of the O2 customer service agents too. Their are a few that try to go above and beyound. But they are rare!

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There's no passion to help these days except for a few.

[Anonymous]

@MI5& @Cleoriff

I have just received a £10 credit for misinformation regarding the PAYG method suggested, which is incorrect. 

Avenues currently open:

- @Toby

- Escalation & Agent Re-escalation

- 2nd CPS

- Go to www.guaranteedunlock.com

[MI5]

It goes without saying that doing it yourself online will be quickest if you are in a hurry for it.

[Anonymous]

Had my usual 8pm chat with an agent yesterday and she has emailed the A-Team, the back office team - they sort out issues that no other O2 department can deal with, I have heard someone mention this before on Monday. But not a lot of the agents know about it or have even heard of it. 

Do you know what the A stands for, this will make you laugh?

[MI5]

I couldn't possibly guess

[jonsie]

Arbitration or Acceptwecockedup team?

[Anonymous]

So close @jonsie 😜😜

Anovo Team!!!

I told them I already been down that road, but she was sure that this was the correct avenue to go through.

[jonsie]

Seriously...O2 have an Anovo team? 

Bet they are working flat out 24-7!!