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Re: LG G4
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01-02-2017 10:45 - edited 01-02-2017 11:02
@Tobythank you have sent you a PM
Also went to the London Wall O2 store today, and explained the situation the lady there said sometimes its better to come in store to get these problems sorted out as CS can't fob them off. Any way got through to someone and i was kept on hold for 20 minutes after explaining the situation. I had to start work, so I left the call with the staff, god knows what they've done with it.
What irks me the most is this response from Complaints Review Service:
"As you’ve escalated it to me in the Complaint Review Service this is the highest point before you can escalate this to the Ombudsman"
That can't be the case!!!
Re: LG G4
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on 01-02-2017 10:48
@Anonymous wrote:"As you’ve escalated it to me in the Complaint Review Service this is the highest point before you can escalate this to the Ombudsman"
That can't be the case!!!
It is as far as O2's process is concerned.
1 - CS
2 - Complaints
3 - CRS
4 - Ombudsman
In that order if the complaint hasn't been resolved by the previous dept.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: LG G4
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01-02-2017 11:18 - edited 01-02-2017 11:19
Thanks @MI5
So the O2 agent that kept me waiting this morning, put notes on the account. What they are saying is I may need to purchase a pay as you go Sim (£15), put that in the phone and get it unlocked. They will refund me £15 for this privilege. This is a last resort and have to wait on the escalation response. Do you guys know is that process any different than the pay monthly method?
Re: LG G4
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on 01-02-2017 11:22
If O2 don't have the unlock code for the phone how do they think the PAYG route will be any different?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: LG G4
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01-02-2017 11:24 - edited 01-02-2017 11:25
I can't see that working at all. Will they magically discover the unlock code?
Edited :Just noticed @MI5's comment above.

Re: LG G4
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on 01-02-2017 11:30
Re: LG G4
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on 01-02-2017 11:32
Re: LG G4
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on 01-02-2017 11:38
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




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on 01-02-2017 11:45
At least it's saved you £15
lol indeed

Re: LG G4
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01-02-2017 11:56 - edited 01-02-2017 11:57
"and if you are using live chat, you really are wasting your time with them too."
@MI5I think I'm wasting my time speaking to most of the O2 customer service agents too. Their are a few that try to go above and beyound. But they are rare!