23-01-2017 17:31 - edited 23-01-2017 21:08
23-01-2017 17:31 - edited 23-01-2017 21:08
Hi,
Anyone experienced problems with LG G4, where the phone won't start up, or gets to the LG Life is good screen and turns off? Tried to do a hard reset but, when I go to the option to erase all data, I press yes and the phone just freezes.
Its still in warranty, purchased on 7/6/2015, but any ideas welcome.
Cheers,
Prem
Solved! Go to Solution.
on 01-02-2017 08:52
on 01-02-2017 08:52
on 01-02-2017 08:54
on 01-02-2017 08:54
on 01-02-2017 08:59
on 01-02-2017 08:59
Absolutely crazy situation to be in. Someone in the upper echelon of O2 can surely sort this out other than to say go to a local mobile store?
on 01-02-2017 09:03
on 01-02-2017 09:03
@Anonymous wrote:
That's a dead end too, spoke to 2 guys and they both said the same thing. Anovo do not unlock phones, go back to O2, it is an O2 device.
Thought so, unfortunately.
01-02-2017 09:08 - edited 01-02-2017 09:09
01-02-2017 09:08 - edited 01-02-2017 09:09
Think this is normally the stage where @Toby or @Martin-O2 get called into play...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 01-02-2017 09:11
on 01-02-2017 09:11
on 01-02-2017 09:16
on 01-02-2017 09:16
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 01-02-2017 09:19
on 01-02-2017 09:19
on 01-02-2017 10:08
on 01-02-2017 10:08
Hi @Anonymous,
Sorry to hear you're struggling, feel free to send me a PM and we can see what we can do to sort this out.
Get involved:
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on 01-02-2017 10:16
on 01-02-2017 10:16
@gmarkj wrote:
But as Anovo carried out the repair on o2's behalf (and under their instruction) there should be a level of communication there that should help in resolving this...
There should also be an understanding that Anova do not supply unlock codes. Something that the op was told and added additional wasted time to their quest...
Veritas Numquam Perit