23-01-2017 17:31 - edited 23-01-2017 21:08
23-01-2017 17:31 - edited 23-01-2017 21:08
Hi,
Anyone experienced problems with LG G4, where the phone won't start up, or gets to the LG Life is good screen and turns off? Tried to do a hard reset but, when I go to the option to erase all data, I press yes and the phone just freezes.
Its still in warranty, purchased on 7/6/2015, but any ideas welcome.
Cheers,
Prem
Solved! Go to Solution.
on 31-01-2017 10:40
on 31-01-2017 10:40
on 31-01-2017 14:38
I've exhausted the Complaints Review Service of O2:
As you’ve escalated it to me in the Complaint Review Service this is the highest point before you can escalate this to the Ombudsman.
I'm now in the hands of the Admin Team!
If they don't come through I will probably use www.guaranteedunlock.com and be done with it. £6.99 to unlock!
on 31-01-2017 15:03
on 31-01-2017 15:03
on 31-01-2017 15:07
on 31-01-2017 15:07
@Anonymous wrote:
If they don't come through I will probably use www.guaranteedunlock.com and be done with it. £6.99 to unlock!
Incredible that a company like this can obtain the unlock code but O2 can't
on 31-01-2017 20:34
So I spoke to a helpful agent this evening who went through the unlatching process with me while on the phone, and he quite staightforwardly told me that the system was telling him i needed to ring Anovo to get my phone unlocked, gave me the number, bang! Why on earth didn't any of the 10+ agents tell me that!!! Will ring them tomorrow and send them an email tonight. Sorry this must be getting boring for you guys now.
on 31-01-2017 20:51
on 31-01-2017 20:51
It's not boring @Anonymous. I am absolutely amazed at the total inefficiency of O2 to unlock a mobile they provided you with. I have never heard of Anova being involved in any unlocking process before?
Veritas Numquam Perit
31-01-2017 20:57 - edited 31-01-2017 22:10
I've just been on the phone to another agent who is on my side, and has put the unlatching form through again, stating even though Anovo are a third party, they are still fixing O2 phones. So I have got a few avenues, hopefully one of them comes up trumps.
I know the inefficiency of the majority of the agent is unreal. I even had one say to me, that becasue its in contract thats why they can't unlock it.....words fail me.
Anyone else got a replacement phone unlocked through Anovo?
on 31-01-2017 21:15
on 31-01-2017 21:15
on 01-02-2017 03:18
on 01-02-2017 03:18
I've never heard of it but they must have the unlock code or are able to get it.
on 01-02-2017 08:28
on 01-02-2017 08:28