Welcome to the O2 Community

MI5 · ‎04-04-2012

I've no doubts....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Anonymous · ‎31-01-2017

I've exhausted the Complaints Review Service of O2:

As you’ve escalated it to me in the Complaint Review Service this is the highest point before you can escalate this to the Ombudsman.

I'm now in the hands of the Admin Team!

If they don't come through I will probably use www.guaranteedunlock.com and be done with it. £6.99 to unlock!

jonsie · ‎04-01-2009

I wish you well

I am not lazy, I am on energy saving mode.

MI5 · ‎04-04-2012

@Anonymous wrote:

If they don't come through I will probably use www.guaranteedunlock.com and be done with it. £6.99 to unlock!

Incredible that a company like this can obtain the unlock code but O2 can't

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Anonymous · ‎31-01-2017

So I spoke to a helpful agent this evening who went through the unlatching process with me while on the phone, and he quite staightforwardly told me that the system was telling him i needed to ring Anovo to get my phone unlocked, gave me the number, bang! Why on earth didn't any of the 10+ agents tell me that!!! Will ring them tomorrow and send them an email tonight. Sorry this must be getting boring for you guys now.

Cleoriff · ‎14-01-2013

It's not boring @Anonymous. I am absolutely amazed at the total inefficiency of O2 to unlock a mobile they provided you with. I have never heard of Anova being involved in any unlocking process before?

*The Game Is On*

Anonymous · ‎31-01-2017

I've just been on the phone to another agent who is on my side, and has put the unlatching form through again, stating even though Anovo are a third party, they are still fixing O2 phones. So I have got a few avenues, hopefully one of them comes up trumps.

I know the inefficiency of the majority of the agent is unreal. I even had one say to me, that becasue its in contract thats why they can't unlock it.....words fail me.

Anyone else got a replacement phone unlocked through Anovo?

MI5 · ‎04-04-2012

Never heard of it myself.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

jonsie · ‎04-01-2009

I've never heard of it but they must have the unlock code or are able to get it.

I am not lazy, I am on energy saving mode.

MI5 · ‎04-04-2012

I'm sure we'll find out shortly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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