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Posts: 86,013
Topics: 526
Solutions: 10,768
Registered: ‎04-04-2012

Re: LG G4


@Anonymous wrote:

Can anyone access the site www.o2repairtracking.co.uk? Doesn't open for me.


No, it's the old tracking link which has been replaced by the o2diagnostics one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 66,573
Topics: 543
Solutions: 3,345
Registered: ‎04-01-2009

Re: LG G4

Looking good for a successful resolution so hopefully it's a replacement that will be with you shortly.

....but really, it's ok for o2 to say they uphold the complaint but why in hell should you need to make a complaint in the first place?

So we now know that a 24 month contract comes with a 24 month warrant....so that brings us to a totally different issue with iPhones without wanting to derail the thread.

Hopefully you will be able to update us with a satisfactory outcome in the next couple of days @Anonymous

Pleased for you Smiley Happy

Anonymous
Posts: 0

Re: LG G4

[ Edited ]

Thanks @jonsie nice that I have found this place to air my issues\rant and get some great advice, so glad I came here Smiley Happy

 

Lol thats a whole other issue regarding the iphone, I think they say everything apart from iphone.... is covered by 24 months Smiley Tongue

 

The phone is currently showing as ready to be sent back to customer, lets hope they dispatch today. Just typing up a reponse to the complaint, will only respond once I get the phone back and its in full working order. Also awating to see if Resolver adds anything or it all comes under this one complaint.

Posts: 66,573
Topics: 543
Solutions: 3,345
Registered: ‎04-01-2009

Re: LG G4

I just hope that your awful experience will mean that in future O2 will change their way of dealing with warranty issues involving 2 year contracts and Anovo actually stop trying to claim 'not covered by warranty'.....oops, forgive the foolish thought....I'm going to hell Smiley Sad

 

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Posts: 86,013
Topics: 526
Solutions: 10,768
Registered: ‎04-04-2012

Re: LG G4

Nothing has changed with Anovo since I've been reading the complaints on here so not likely to change now!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 66,573
Topics: 543
Solutions: 3,345
Registered: ‎04-01-2009

Re: LG G4

The only way it will change is if someone at O2 reads the nightmares on here and they DO NOT renew Anovo's contract the next time tenders are in.

Posts: 66,573
Topics: 543
Solutions: 3,345
Registered: ‎04-01-2009

Re: LG G4

...but that ain't going to happen when money talks and shareholders' dividends are the only criteria considered.

Posts: 67,651
Topics: 663
Registered: ‎14-01-2013

Re: LG G4

I hope you get it back in good working order @Anonymous

*The Game Is On*


Posts: 86,013
Topics: 526
Solutions: 10,768
Registered: ‎04-04-2012

Re: LG G4

So many complaints and issues "fed back" already for nothing!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: LG G4

Received the phone back Smiley Happy main board has been changed so different IMEI and SN. Phone seems to be in working order. So the question I have is if I have a problem with the phone tomorrow, is the new IMEI number linked to my orginal purchase. How will i proove PoP in future?