23-01-2017 17:31 - edited 23-01-2017 21:08
23-01-2017 17:31 - edited 23-01-2017 21:08
Hi,
Anyone experienced problems with LG G4, where the phone won't start up, or gets to the LG Life is good screen and turns off? Tried to do a hard reset but, when I go to the option to erase all data, I press yes and the phone just freezes.
Its still in warranty, purchased on 7/6/2015, but any ideas welcome.
Cheers,
Prem
Solved! Go to Solution.
on 25-01-2017 09:38
MI5 that’s exactly correct, O2 add the extra 12 months additionally for a 24 month warranty.
This is the length I have to go through to get the PoP over to the repair Centre:
I repeat - It shouldn't be this hard...
on 25-01-2017 09:47
on 25-01-2017 09:47
on 25-01-2017 10:29
on 25-01-2017 10:29
@AnonymousI see you have made complaints via various routes. You may want to try this one ..Resolver. Someone tried it last last week and their issue was sorted within 24hrs https://www.resolver.co.uk/companies/o2-complaints
Veritas Numquam Perit
25-01-2017 11:08 - edited 25-01-2017 11:09
25-01-2017 11:16 - edited 25-01-2017 11:22
@CleoriffAfter having just gone through the process with Resolver all they have done is collate all the info, including supporting documentation and sent it to complaintreviewservice@o2.com lol, which is what i did last night and the day before. Feels like I'm bombarding O2 complaints with emails ha ha. Thanks though, always happy to try new things.
Standard response received from Resolver aka O2:
Thanks for contacting O2 Complaint Review Service.
We’re sorry about your recent experience and can confirm that we will be conducting a thorough investigation into your concerns. We may need to call you to talk about this and once we have completed our investigation, we will write to you. Usually within 3 working days.
You can find details of our Complaints Procedure on our website www.o2.co.uk/how-to-complain. Please take time to read this as it explains how we will deal with your complaint.
Regards
O2 Complaint Review Service
on 25-01-2017 11:23
on 25-01-2017 11:23
on 25-01-2017 11:30
on 25-01-2017 11:30
@MI5 wrote:
O2 will be more keen to resolve complaints handled through resolver though as a third party is reporting out on the metrics now so can't be "fudged" in house.
Exactly. that ^^^^^^
Though no-one can besure what the outcome will be in your case. We can only tell you that someone reported back how quickly their issue was sorted using Resolver. Like you they had already used the normal complaints link with little progress whatsoever...
Veritas Numquam Perit
on 25-01-2017 11:31
Indeed, I didn't think of that, Thank You
on 25-01-2017 13:01
Just had a call from the O2 Guru at London Wall, he has been in contact with the repair team via email also and he has said that they said because my phone is brought on pre-pay (its not, its brought on O2 refresh) that my phone only has12 months warranty. So god knows whats gonig on now, more chasing...
on 25-01-2017 13:09
on 25-01-2017 13:09
@Anonymous wrote:Just had a call from the O2 Guru at London Wall, he has been in contact with the repair team via email also and he has said that they said because my phone is brought on pre-pay (its not, its brought on O2 refresh) that my phone only has12 months warranty. So god knows whats gonig on now, more chasing...
What a load of nonsense this all is. O2 obviously have no idea what's going on with your account. As said please use Resolver. Let them take the pain of it all....
Veritas Numquam Perit