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LG G4 proximity sensor

gmarkj
Level 59: Quartermaster
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Registered:

I have noticed a small problem with my G4 after I have taken a call.

 

If I move my hand near the top of the phone after a call, the proximity sensor is still checking for something being close to the screen. 


The only thing I have found so far that fixes it is a reboot (just power off, not battery out).

 

Things I have tried:

  • "secret menu" 277634#*# (which doesn't open/work)
  • going through settings to find sensors (even under developers options) - but nothing there
  • using apps (aida64 among others)

Does anyone know of a fix for this, or if I just have a faulty handset?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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I think on some phones it is always on as it is also used for case detection and some glance features whereby you can just move your hand over the phone like Samsung's air gestures and MS glance screen.
Not 100% sure on G4 but just suggesting it may not be faulty?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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