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Level 1: Joiner
Posts: 2
Registered: ‎24-05-2020
Accepted Solution

Keep old number

Hello. Today is the 7th day since I try to contact O2 and to complete the o line forms for keeping my old number, but no response and I still have my new number. Do you know what else can I do?

Thank you
Posts: 116,714
Topics: 574
Solutions: 16,195
Registered: ‎04-04-2012

Re: Keep old number

@Ioana93 

Call any number on this link. 

The one ending in 4005 is best Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,602
Registered: ‎18-02-2016

Re: Keep old number

Hey  @Ioana93 did you get through to customer services in the end? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 2
Registered: ‎24-05-2020

Re: Keep old number

Yes, thanks you
Posts: 116,714
Topics: 574
Solutions: 16,195
Registered: ‎04-04-2012

Re: Keep old number

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,602
Registered: ‎18-02-2016

Re: Keep old number

Great news @Ioana93!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 3
Registered: ‎05-11-2020

Re: Keep old number

I have similar problem.  Moved from o2pay and go to monthly contract - want to keep old number.  Everytime I complete the online firm it says either Not Allowed or that there is a tchenical problem and their technicians are working on it.  Went to shop and they were unable to help.  Have phoned a and been in a queue that says it will last an hour - have now phoned to try and cancel the new contract as it is still within the cooling off period but am again in hour long queue.  Well hacked off - it really shouldn't be this hard.

 

Posts: 116,714
Topics: 574
Solutions: 16,195
Registered: ‎04-04-2012

Re: Keep old number


@stuartp2 wrote:

I have similar problem.  Moved from o2pay and go to monthly contract - want to keep old number.  Everytime I complete the online firm it says either Not Allowed or that there is a tchenical problem and their technicians are working on it.  Went to shop and they were unable to help.  Have phoned a and been in a queue that says it will last an hour - have now phoned to try and cancel the new contract as it is still within the cooling off period but am again in hour long queue.  Well hacked off - it really shouldn't be this hard.

 


Maybe @O2Emma can help you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
O2 Support
Posts: 331
Registered: ‎02-07-2020

Re: Keep old number

Sorry @stuartp2  you are having problems getting through to 202 I am aware lines are really busy today .

I will private message you so can look at getting things sorted.

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O2 Support
Posts: 331
Registered: ‎02-07-2020

Re: Keep old number

I am on it @MI5 thanks.

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