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Level 1: Joiner
Posts: 3
Registered: ‎17-01-2019

Internet problem

I keep getting "Authentication problem" when I try to login to the internet. Any ideas

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Level 67: Unsung hero
Posts: 15,416
Registered: ‎31-03-2010

Re: Internet problem

@7oldgit0 Have you turned your mobile data on in your settings?

I DO NOT WORK FOR O2



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Posts: 16,431
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Registered: ‎13-08-2008

Re: Internet problem

@7oldgit0 what phone do you have? 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Posts: 102,235
Topics: 550
Solutions: 13,052
Registered: ‎04-04-2012

Re: Internet problem

@7oldgit0 what phone are you using and which site are you trying to login to?

Check your password is correct etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎17-01-2019

Re: Internet problem

I have "Blu" android phone and I'm trying a specific site just the web in general.!!!

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Level 1: Joiner
Posts: 3
Registered: ‎17-01-2019

Re: Internet problem

I have a Bl U android phone and it's just general internet browsing.!!

 

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Posts: 102,235
Topics: 550
Solutions: 13,052
Registered: ‎04-04-2012

Re: Internet problem

Try texting the word active to 2020

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,326
Topics: 573
Solutions: 3,855
Registered: ‎04-01-2009