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Becksey
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My new Huawei P20 Pro will not connect to my home wi fi. Help

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jonsie
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Try resetting the router by switching it off for a minute. Also reboot your phone at the same time.

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jonsie
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Try resetting the router by switching it off for a minute. Also reboot your phone at the same time.

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MI5
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What channel is your router on?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Becksey
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Thanks but not successful. Click on my VM supplier, I connect, then it says authenticating but returns to disabled.
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Becksey
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No idea. How can you tell. It is for virgin and I am 02 network.
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MI5
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That would suggest you are entering he wrong password.
Double check it and remember it is case sensitive too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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@Becksey It shouldn't matter which phone provider you have for WiFi or which phone. Call Virgin customer service. It's their router you're having the problem with.

I DO NOT WORK FOR O2



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jonsie
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On the phone, press and hold your wifi connection and then select forget. Then try putting in your password again.

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Becksey
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Thanks everyone. I have now connected. Switched all off for longer and hey presto.

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