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Level 1: Joiner
Posts: 4
Registered: ‎13-12-2018
Accepted Solution

Internet connection

My new Huawei P20 Pro will not connect to my home wi fi. Help

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Posts: 73,142
Topics: 557
Solutions: 3,458
Registered: ‎04-01-2009

Re: Internet connection

Try resetting the router by switching it off for a minute. Also reboot your phone at the same time.

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Posts: 90,511
Topics: 539
Solutions: 11,800
Registered: ‎04-04-2012

Re: Internet connection

What channel is your router on?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎13-12-2018

Re: Internet connection

Thanks but not successful. Click on my VM supplier, I connect, then it says authenticating but returns to disabled.
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Level 1: Joiner
Posts: 4
Registered: ‎13-12-2018

Re: Internet connection

No idea. How can you tell. It is for virgin and I am 02 network.
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Posts: 90,511
Topics: 539
Solutions: 11,800
Registered: ‎04-04-2012

Re: Internet connection

That would suggest you are entering he wrong password.
Double check it and remember it is case sensitive too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 64: Magistrate
Posts: 13,091
Registered: ‎31-03-2010

Re: Internet connection

@Becksey It shouldn't matter which phone provider you have for WiFi or which phone. Call Virgin customer service. It's their router you're having the problem with.

I DO NOT WORK FOR O2



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Posts: 73,142
Topics: 557
Solutions: 3,458
Registered: ‎04-01-2009

Re: Internet connection

On the phone, press and hold your wifi connection and then select forget. Then try putting in your password again.

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Level 1: Joiner
Posts: 4
Registered: ‎13-12-2018

Re: Internet connection

Thanks everyone. I have now connected. Switched all off for longer and hey presto.