Internet being funny after 4.3 update on my S4?

[Anonymous]

Did the 4.3 update and it turned my phone into a real pile of **bleep**. The internet very rarely works (fine on wifi) and when I took it into the O2 shop it decided to work briefly, so the guy said "I don't know what you want me to do, it's not broken". It says things like 'can't connect to proxy server', he said he'd never heard of this.

After speaking to o2 about 5 times they said they'd give me a straight swap for a new s4 if I take it back to the shop I bought it from which I am doing tomorrow.

I think it's quite a concern that all the people I have spoken to at O2 deny any knowledge of this update problem??? It's really depressing that none of them know what's going on, if Vodafone weren't so horrendous I'd move back to them!

Has anyone else had problems with their internet after this update? I've also had the serious slow scroll lag, apps shutting, camera not working, keyboard doing what it wants, etc.

The reason I ask is because if they can do the fix I've seen on this forum (I really do not trust myself to it right) I'm happy to keep this phone. If any of these problems are because the phone is actually faulty then obviously I'll take the replacement.

[Bambino · Accepted solution]

You need to back up what you want to keep and do a factory reset. If you do a search on the forum you will find a detailed description by our community member MI5 of how to do it. It should solve all your problems, and I don't believe it is difficult to understand or do.

Take a look here: http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Galaxy-S4-freezing-since-update-to-And...

[perksie]

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@Anonymous wrote:
 If any of these problems are because the phone is actually faulty then obviously I'll take the replacement.

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If you get another one that hasn't had the update you'll have the same problem.

It needs a hard reset as Bambino said.

[MI5]

There's nothing wrong with your phone. Just follow my reset instructions.

[Anonymous]

Thank you, yes I did see someone had posted a step by step guide...  I'm just so rubbish with technology!!  I will give it a go anyway I suppose I can't do any real harm.

If I do the factory reset thing will it wipe all the contacts from my SIM?  I don't need to worry about saving photos and music as I've only had the phone 9 days so there's nothing on there!

Thanks again

[Anonymous]

Sorry, I forgot to ask a really obvious question....

Once I've done the reset, what if my phone tries to update again?  Or have all the updates been stopped while Samsung sort themselves out?

I don't want this to happen ever ever again!!

[MI5]

Nikki, all explained in more detail here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firm...
Just follow the steps carefully and ask first if you're not sure.

[perksie]

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@Anonymous wrote:

If I do the factory reset thing will it wipe all the contacts from my SIM?

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Your sim is unaffected and your contacts should be backed up to your Google (GMail) account.