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Anonymous
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Internet Connection

I hope somebody can help with what is probably a simple problem, I cannot connect to the internet when i'm outdoors, I must have altered a setting on my phone as it was working previously.

I can connect at WiFi hotspots and to my home broadband but not elsewhere.

I would appreciate any help.

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Posts: 102,109
Topics: 550
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Registered: ‎04-04-2012

Re: Internet Connection

Start by texting the word "Active" to 2020. Save the settings that get text back and restart the phone. Also make sure you have data turned on.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Internet Connection

Have you got data turned off on your phone?

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Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Posts: 0

Re: Internet Connection

I don't know, which setting should I be looking at?

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Anonymous
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Re: Internet Connection

Ok, I've done that.
Not sure how I check if data is switched on.
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Posts: 102,109
Topics: 550
Solutions: 13,000
Registered: ‎04-04-2012

Re: Internet Connection

I don't know what phone you have but mostly it will be in network settings or a long press on the power key will bring up some options.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Internet Connection

Who has the crystal ball now? Smiley Frustrated

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Posts: 0

Re: Internet Connection

Glaxy Ace 2, I've just tried that, I won't know if it's worked till i go out, i think you've solved it.

thanks.

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Posts: 102,109
Topics: 550
Solutions: 13,000
Registered: ‎04-04-2012

Re: Internet Connection

If you turn off your wifi you should see a 3g symbol appear in place of the wifi symbol on the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Internet Connection

Problem solved, thanks for your help.