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Anonymous
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Internet Banking SMS not being received

Hi,

In September I went to the US for three weeks and took my sim card out as I was using a Three sim. Came back and reinserted my o2 [pay monthly] sim and all seemed fine.

 

I then realise that I've not been receiving my usual daily Lloyds Bank sms updates. [I am receiving my HSBC upates and all other text messages].

 

Called Lloyds and then say that they are being rejected and to contact o2.

 

Contacted o2 - kept asking me to enter this

 

**5005*7672*+447802092035#

 

Did it several times but kept getting "connection problem or invalid mmi code" Gave up after a while. They said they'd reset my text message service and all should be well in 2-24 hours.

 

Any idea why the error code appeared?

 

Thanks

 

Alun

 

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Posts: 103,983
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Internet Banking SMS not being received

cs were assuming your message centre number was wrong, which it clearly isn't.
If you have tugo installed try logging out and turning it off to see if the texts are restored.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,553
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Internet Banking SMS not being received

Yes that is to change the message centre number but I don't know why they advised this as the number is read from the sim card. As above, it's almost certainly a TU problem.
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Anonymous
Posts: 0

Re: Internet Banking SMS not being received

Hi

Don't have TUGO installed [never have].

 

Why would I get an error though when using the code?

Highlighted
Posts: 103,983
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Internet Banking SMS not being received

It's a quirk of tugo, but if you don't have it, it must be something else account based.
I'd call cs again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)