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In Warranty phone refused repair

Anonymous
Not applicable

‎12-01-2017 20:34 - edited ‎12-01-2017 20:35

‎12-01-2017 20:34 - edited ‎12-01-2017 20:35

Just got reply from O2 customer care regards a faulty display on my HTC 626. No real explanation, other than the repair will not be done without £85 charge as the LCD display is not covered by the Warranty. How can this be the case, it is the integral part of the phone functionality.

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madasaf1sh
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on ‎12-01-2017 20:41

on ‎12-01-2017 20:41

Hi Andi,

Did the screen have any cracks or scratches on it when it was sent off? Or was there any other damage to the device.

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iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Cleoriff
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on ‎12-01-2017 20:41

on ‎12-01-2017 20:41

Hi @Anonymous I would avoid O2 repairs. If it's in warranty contact HTC directly http://www.htc.com/uk/support/

Veritas Numquam Perit

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MI5
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on ‎12-01-2017 20:41

on ‎12-01-2017 20:41

I can only assume they must think the phone has been dropped but o2 repairs don't have a good reputation anyway, so ask them to return it and seek a second opinion from HTC directly.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎12-01-2017 20:43

on ‎12-01-2017 20:43

http://www.htc.com/uk/support/answers/GUID-B9FD56C5-0F5F-40D7-83C3-B2F5F4ED2773.html
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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