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Level 1: Joiner
Posts: 7
Registered: ‎03-11-2018
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Huawei Mate 20 Pro screen light bleeding

Is anyone else experiencing light bleeding at the edges of their screens of the mate 20 pro? Is this widespread and had anyone had their phones replaced due to the issue?
Posts: 82,838
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Registered: ‎04-04-2012

Re: Huawei Mate 20 Pro screen light bleeding

It's a known issue @NeilC
Huawei are replacing stock so get a call in to customer services to get yours on the list for replacement.
There is a wait of a few days though, I believe.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 7
Registered: ‎03-11-2018

Re: Huawei Mate 20 Pro screen light bleeding

Thanks for the quick response, I'll give CS a call tomorrow.
Posts: 82,838
Topics: 509
Solutions: 10,019
Registered: ‎04-04-2012

Re: Huawei Mate 20 Pro screen light bleeding

Best of luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 7
Registered: ‎03-11-2018

Re: Huawei Mate 20 Pro screen light bleeding

Received my new replacement mate 20 Pro from Huawei today. Took 2 weeks from sending phone to them and receiving new one, not bad when you consider it was over the Christmas period.
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Posts: 82,838
Topics: 509
Solutions: 10,019
Registered: ‎04-04-2012

Re: Huawei Mate 20 Pro screen light bleeding

Good result Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)