Please can someone help I sent my note7 back after recall was told id get a refund for what I paid now I'm being told I'm only going to get £40 back when you can clearly see on my online bill I've paid a lot more this is getting silly been told so many different things from o2 I've copied on there my o2 bill as proff details
date account reference method payment type status amount
17 Oct 16 device plan N/A Direct Debit - 14 days Payment Received 32.00
19 Sep 16 airtime N/A Direct Debit - 14 days Payment Received 20.32
19 Sep 16 device plan N/A Direct Debit - 14 days Payment Received 32.00