Help note7

[Anonymous]

Please can someone help I sent my note7 back after recall was told id get a refund for what I paid now I'm being told I'm only going to get £40 back when you can clearly see on my online bill I've paid a lot more this is getting silly been told so many different things from o2 I've copied on there my o2 bill as proff details
date account reference method payment type status amount
17 Oct 16 device plan N/A Direct Debit - 14 days Payment Received 32.00
19 Sep 16 airtime N/A Direct Debit - 14 days Payment Received 20.32
19 Sep 16 device plan N/A Direct Debit - 14 days Payment Received 32.00

[MI5]

This is a customer to customer forum so all we can suggest is that you talk to CS or raise a complaint.
Details for both on link http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Anonymous Have you contacted customer services on this link? http://www.o2.co.uk/contactus

If you have then maybe @Toby our head of community can assist. he has been giving help with Note 7 problems

[Anonymous]

I've spent hours on phone to o2 over this with no joy

[MI5]

Escalate it to complaints then.

[Anonymous]

How do I do that please

[MI5 · Accepted solution]

Start here http://www.o2.co.uk/how-to-complain

[jonsie]

It may also be worthwhile googling 'ceo o2' and drop his office an email with your contact number. This whole recall has been nothing short of amateurish.

[Anonymous]

Thankyou everyone just spoke to a lovely man at o2 he sorted it all in under five mins and transfer money back to my bank account

[MI5]

Good news. Glad we could help put you in the right direction.