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Anonymous
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Help note7

Please can someone help I sent my note7 back after recall was told id get a refund for what I paid now I'm being told I'm only going to get £40 back when you can clearly see on my online bill I've paid a lot more this is getting silly been told so many different things from o2 I've copied on there my o2 bill as proff details
date account reference method payment type status amount
17 Oct 16 device plan N/A Direct Debit - 14 days Payment Received 32.00
19 Sep 16 airtime N/A Direct Debit - 14 days Payment Received 20.32
19 Sep 16 device plan N/A Direct Debit - 14 days Payment Received 32.00
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Posts: 100,266
Topics: 546
Solutions: 12,745
Registered: ‎04-04-2012

Re: Help note7

This is a customer to customer forum so all we can suggest is that you talk to CS or raise a complaint.
Details for both on link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 86,461
Topics: 729
Registered: ‎14-01-2013

Re: Help note7

Hi @Anonymous Have you contacted customer services on this link? http://www.o2.co.uk/contactus

If you have then maybe @Toby our head of community can assist. he has been giving help with Note 7 problems

*The Game Is On*

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Anonymous
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Re: Help note7

I've spent hours on phone to o2 over this with no joy
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Posts: 100,266
Topics: 546
Solutions: 12,745
Registered: ‎04-04-2012

Re: Help note7

Escalate it to complaints then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Help note7

How do I do that please
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Posts: 100,266
Topics: 546
Solutions: 12,745
Registered: ‎04-04-2012

Re: Help note7

Start here http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: Help note7

It may also be worthwhile googling 'ceo o2' and drop his office an email with your contact number. This whole recall has been nothing short of amateurish.

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Anonymous
Posts: 0

Re: Help note7

Thankyou everyone just spoke to a lovely man at o2 he sorted it all in under five mins and transfer money back to my bank account
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Posts: 100,266
Topics: 546
Solutions: 12,745
Registered: ‎04-04-2012

Re: Help note7

Good news. Glad we could help put you in the right direction.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)