Help email app no longer working, error message IP address blacklisted!

[Anonymous]

Hi

Please can someone help?

I have a Samsung Galaxy Ace which I had my virgin.net email loaded.  Since yesterday I was unable to send any emails as it stated IP address blacklisted.  I spoke to O2 and the settings they gave me did not work it stated username & password incorrect. After searching for hours on the web & forums, I managed to change the settings to:-

Incoming

POP3 server  = mail.virgin.net

Port = 110

Security = none

receiving

SMTP = smtp.virginmedia.com

port = 465

security = SSL accept all certificates

It started working again but downloaded everything, no folders they have disappeared.  So again I looked up I had to change the setting in my account to allow new emails only.  The problem now is as soon as I open a new email it disappears when another email arrives.

Please can someone help, it's driving me mad!!!

Thanks

[MI5]

It's because you have it set to POP. Use IMAP instead....

imap.virginmedia.com

port = 993

SSL = On

[Anonymous]

Hi MI5

love the name, thanks for your reply, could you please list what I have to do on each of the settings?

Thank you so much 

[MI5 · Accepted solution]

Just change your incoming settings to the ones I posted. Enter user name and password and follow the prompts on screen

[Anonymous]

Hi MI5

THANK-YOU............. you're a star, worked perfect.

How come no-one at Virgin or O2 could help me.

Thank-you so much.

A very happy Mrs T  

[MI5]

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@Anonymous wrote:

How come no-one at Virgin or O2 could help me.

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Question was probably too difficult for them