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Anonymous
Posts: 0
Accepted Solution

Help Please... Galaxy S3 - Music (Official Top 40)

Hi All,

 

I purchased a Samsung Galaxy S3 (9300) on the 27th Decemeber 2012.

 

Whenever I try to open/use the Music app called "Official Top 40" it tries to connect, however, after 20 seconds or so it says "Unable to Connect - Please check your interenet connection and try again" and has a "Close" button.

 

I've tried uninstalling (which I can't, as it reinstalls), installing, updating... I really need some advise as to how to resolve this.

 

Kind Regards Angelical_1

Anonymous
Posts: 0

Re: Help Please... Galaxy S3 - Music (Official Top 40)

Are you trying to connect via Wifi or Data? Data wise it is a large webpage to get on to. 

I gather you can connect to other web pages?

Anonymous
Posts: 0

Everything else works fine (eg: web browser, email, etc)....

Everything else works fine (eg: web browser, email, etc)... It's connected to WIFI, I've tried it with GPS on, I think I've tried every combination. No matter what I do, I always get the same message.

 

It's one of the pre-installed apps that came with the phone.

 

I don't have any intention to use it... the annoying thing is, it always boots up, I can't uninstall it, and even when installed, it insists I have no internet connection.

 

Kind Regards. 

Anonymous
Posts: 0

Re: Everything else works fine (eg: web browser, email, etc)....

Just had a look online and it seems you are not the only one to have issues. It is a trial free one anyway and after that a monthly subscription. 

It is likely a smasung pre installed app rather than O2, Best to give it a miss anyway. 

Posts: 88,497
Topics: 533
Solutions: 11,465
Registered: ‎04-04-2012

Re: Everything else works fine (eg: web browser, email, etc)....

If you don't want it look in Settings >Manage applications >All and find the app in the list. Open it from there and you may see an option at the top to disable the app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Everything else works fine (eg: web browser, email, etc)....

Thanks steersy and M15,

 

I went to Settings>Application Manager>All ... clicked on "Music" (which has the "Official TOP40" logo) on it... and I have an option to "Force Stop"... is this correct?

 

Does this mean I'll have to do this everytime I restart my phone?

 

I have no want for the app, is there a way to remove it... as I can't even open it, I don't want it to charge me monthly.

 

Kind Regards Angelical_1

Anonymous
Posts: 0

Re: Everything else works fine (eg: web browser, email, etc)....

You should have an option next to force stop to remove app. 

Anonymous
Posts: 0

Re: Everything else works fine (eg: web browser, email, etc)....

I have no option to remove the app.... the options I have are...

 

 

"Force Stop" or "Uninstall Updates"

-----------------------------------

Check box for "Show notifications" is OFF

-----------------------------------

Stortage: "Clear Data" button

-----------------------------------

Cache : "Clear Cache"  <-- Note: Greyed out / Unselectable 

-----------------------------------

Launch by default : "Clear Defaults"  <-- NoteGreyed out / Unselectable

 

 

Kind Regards Angelical_1

 

 

Anonymous
Posts: 0

Re: Everything else works fine (eg: web browser, email, etc)....

[ Edited ]

It will be fine till ignore it then. 

Its just like when you get a new computer/laptop it comes with loads of software pre installed, 

Anonymous
Posts: 0

Re: Everything else works fine (eg: web browser, email, etc)....

Granted, but you can at least uninstall the software on a PC.. I can't remove it on the phone :-(