on 28-12-2012 12:47
info:Welcome to O2. A Guru will be with you soon.
We're really busy right now. Thanks for waiting. If you're after the latest information on the iPhone 5 please gohere
Did you know you can find out your upgrade date by logging into MyO2 here. You can also do lots of other stuff like check your bill or change your tariff too.info:You're through to Guru Pauline.Pauline:Hi I'm Pauline. How can I help?Phil:Hi PaulinePauline:Hello PhilPhil:I have a HTC One X with o2, I was wondering when the Jelly Bean update was being released? o2 seems to keep releasing conflicting informationPauline:Sure Phil.Pauline:I'll help you with the exact information. Please allow me a moment.Phil:Sometimes the information has been "No further information at this time" other times it's been "It's still in testing" and multiple times over the past few days they've said it's been released...Phil:For example this message an hour ago: https://twitter.com/O2/status/284608756069826560Phil:ThanksPauline:Thanks for waiting.Pauline:I've checked and you can Upgrade to Android 4.1 JellybeanPhil:It says "No update available" and no one else has been able to get the update either...Pauline:Please go to Menu > Settings > About > Software Updates > Check nowPhil:Yep, it says "Your phone is up to date. There are no updates available for your phone."Pauline:Is it HTC One x or One x+?Phil:HTC One XPhil:o2 brandedPauline:Please try to restart the phone first and then try that steps.Phil:It's just restarting now....Pauline:Okay.Phil:Still says no updates availablePhil:It seems that no one has received it yet: http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HTC-One-X-Jelly-Bean-update-any-news/t...Pauline:Phil:Directory Listing Denied This Virtual Directory does not allow contents to be listed.Phil:That link doesn't work...Pauline:Let me check this with my technical team.Phil:Also, I understand that the update has been released for the One X if it's unbranded, but not if it's from o2....Pauline:Is it possible for you to call our technical team on 202 and I'll stay on chat with you.Phil:OKPauline:Thanks.Phil:Just 202 now?Phil:Which options?Pauline:Yes, please speak to our customer service and they will transfer you to the technical team.Pauline:I haven't heard from you for a while. Are you still there?Phil:Yep, just come off the phone. They said it's not released yet but should be by the end of the day.Phil:Thanks for your help.Pauline:Okay.Pauline:I am sorry for the trouble.Pauline:I appreciate your patience.
When I rang them the guy on the phone had a proper look and said "Oh, there is actually a notice here about it." and said that 5 HTC devices were due updates by o2 today, a few for Jellybean and a few for maintenance updates. So he said we should get it today. The whole misinformation going round has been a joke, anyone from o2 reading this needs to take note that this whole process should be reviewed and made more transparent.
on 28-12-2012 16:17
on 29-12-2012 06:36
on 29-12-2012 15:57
on 29-12-2012 16:22