on 12-04-2011 20:03
Couldn't hack the standard browser or Dolphin so installed Firefox and entered the UAString provided on here and after a few attemps at connection was online.
Customer service was non existent and weren't interested at all.
on 12-04-2011 20:37
on 12-04-2011 21:24
Which is rather disappointing. I wrote that in good faith following extensive conversations with a gentleman at O2 who I believe has now left the company. My understanding was that he would write something for the forum before leaving.
The bottom line is that changing the UA string along the lines discussed here previously should now give seamless BT Openzone and The Cloud access to all users of the HTC Desire whose tariffs include it.
on 12-04-2011 21:33
on 12-04-2011 21:52
The post by pompeyfan on page 6 lists the changes. The problem was that they didn't work for everyone, apparently for complicated reasons involving both O2 and BT Openzone's back-office software. Amongst other things this apparently caused some users to end up on an old Openzone landing page which didn't work.
Quite how -- or whether -- O2 now intends to address the issue formally isn't clear. In my view they certainly should, given that it took three months of correspondence culminating in the threat of legal proceedings and an OTELO reference to get them to address the issue in the first place.
on 13-04-2011 01:15
on 13-04-2011 18:03
on 05-06-2011 19:50
Can currently use The Cloud but no joy with any BT Openzone. Put a couple of calls into O2, the first person didn't even know the basics of the openzone website and told me that their phone didn't work either, the second reset my MAC address and assured me that would correct the problem... But it didn't.
The most annoying thing is that no one is prepared to tell me if I'm entitled to openzone or not. Seems like a basic lack of training.
The section on the O2 website for the wifi bolt on now only seems to mention The Cloud specifically, so perhaps that answers the question?
on 18-07-2011 20:20
I feel like I have batted my head against a brick wall trying to speak to o2 about this, but finally have someone looking into it that appears to understand the problem I have explained. I am currently still awaiting a response.
Has anyone else got any further with this?