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HELP: S2 JellyBean Update Failed - Now Stuck in "Firmware upgrade update encountered an issue"

Anonymous
Not applicable

Hi,

 

I was excited to here that the S2 JellyBean Update was released yesterday, so proceeded to update! Half way through the update failed and in am now stuck with the "Firmware upgrade update encountered an issue. Please select recovery mode in Kies & Try again" however no matter how many times I try recovery it fails.

 

I have browsed the net for ages and seem unable to find a solution, I seem to be able to enter "Download Mode" however phone keeps telling me that the battery is low. I did however leave the phone on charge all last night!!

 

Please Help.

Message 1 of 27
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Anonymous
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Now using my other computer and we seem to have action 🙂

Message 11 of 27
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Anonymous
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Trying this 

Message 12 of 27
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Anonymous
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Boom!! Done!! Rocking JB 

Message 13 of 27
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MI5
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@Anonymous wrote:

Now using my other computer and we seem to have action 🙂


How's it going Nick ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 27
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MI5
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Registered:

@Anonymous wrote:

Boom!! Done!! Rocking JB 


Good to hear Kevlaa
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 27
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Anonymous
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Hi MI5,

Works a dream, freezes every now and then have a feeling that this might be Next Launcher tho
Message 16 of 27
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MI5
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Never heard of that one but you may find you have to do a factory reset, but take a back up of any valuable photos etc first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 27
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Anonymous
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Had to do reset but since Then it's fine
Message 18 of 27
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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:
Had to do reset but since Then it's fine

It is always advisable after an update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 19 of 27
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Anonymous
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Been using JB a few days now the freezing issues have all stopped! No idea why, love some of the new features, "Google Now" is great

Message 20 of 27
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