Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎04-10-2018

Google pixel 2 battery life issues

Never had an issue before, my battery was always excellent and lasted well into the following day.

No new apps, I've tried all the hints such as static wall papers and removing unused apps, screen brightness etc. Nothing unusual on the battery usage screen. Just shows that the usual apps I use drain the battery quicker


My battery now lasts about 3 hours on battery saver mode. I haven't had it 12 months yet so surely this isn't right
Highlighted
Posts: 98,319
Topics: 545
Solutions: 12,352
Registered: ‎04-04-2012

Re: Google pixel 2 battery life issues

It's either a faulty battery or something keeping the system awake constantly.
First check would be to see which app or apps updated around the time the issue started. After that, do a factory reset and finally, a new battery may be needed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 45: Knowing
Posts: 5,316
Registered: ‎26-03-2014

Re: Google pixel 2 battery life issues

If it is not clear from the app update, then after the factory reset you could try installing apps one at a time and seeing which one(s) impact the battery usage the most.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Highlighted
Level 17: Luminescent
Posts: 1,001
Registered: ‎22-04-2017

Re: Google pixel 2 battery life issues

Id also speak to Google if you could and see there dinostic tool they have
Highlighted
Level 65: Ultra-cool
Posts: 14,503
Registered: ‎31-03-2010

Re: Google pixel 2 battery life issues


@liggerz87 wrote:
Id also speak to Google if you could and see there dinostic tool they have

@Dggp Pretty sure they mean diagnostic ^^^. In any event, I Googled some phone numbers:

Google UK Direct Contact Number:
  1. 0843 837 5382.
  2. 0800 026 1478. Google plus customer service phone number, Google Apps support.
  3. 0800 169 0455. Google play customer service phone number.
  4. 0800 169 0409. Google help center phone number.
  5. 0800 328 6081.

I DO NOT WORK FOR O2



Funniest-Thread
Highlighted
Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Google pixel 2 battery life issues

Hi @Dggp, did you make any progress with your battery since you last posted? There's a lot of really good advice in the replies above, please let us know if any of them helped slight smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature