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Level 3: Thinker
Posts: 32
Registered: ‎18-09-2013
Accepted Solution

Google Play Services at 640MB storage and draining my battery

My Note 4 Play Services app is eating up my battery and taking up 640mb The options to force stop/uninstall are greyed out and it's impossible to do anything with it. I have an Xperia X where it takes up only 230 mb and both options are available. An O2 guru on Live Chat tells me it should also be there on my Note but it isn't. He suggested taking it to a guru in store but the guru is away for weeks. Any ideas, please?
Posts: 114,318
Topics: 569
Solutions: 15,429
Registered: ‎04-04-2012

Re: Google Play Services at 640MB storage and draining my battery

There have been a few issues with the Note 4 and firmware updates.
Unfortunately the only way to fix is to factory reset but make a backup first as it will wipe the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 3: Thinker
Posts: 32
Registered: ‎18-09-2013

Re: Google Play Services at 640MB storage and draining my battery

Thank you. That's the answer I expected. The phone is past its best with a cracked screen so I think it's time to retire it
Posts: 114,318
Topics: 569
Solutions: 15,429
Registered: ‎04-04-2012

Re: Google Play Services at 640MB storage and draining my battery

Good excuse for a new one Smiley Wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 83,261
Topics: 577
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Registered: ‎04-01-2009

Re: Google Play Services at 640MB storage and draining my battery

Level 3: Thinker
Posts: 32
Registered: ‎18-09-2013

Re: Google Play Services at 640MB storage and draining my battery

[ Edited ]
Thanks for that. Very interesting. After reading it I've posted my issue on the Note 4 page of Android Central forum to see if anyone there can offer advice/support. You're so right about how wide spread the problems are and that it looks as if only Samsung could've caused it in their updates. How else could Play Services be accessible on other phones but not on the Note 4? And batteries suddenly have draining/charging issues? The concencus there seems to be it's a way to get Note 4 owners to upgrade our phones. Well, I'll be keeping mine until it becomes unusable because, at 4 years old, it still does everything I need from a phone.