Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎12-03-2019

Galaxy s10 wifi calling

Hi all got my new s10 the other day activated wifi calling on my account and was working fine. Just stopped working randomly and the option now removed. I've reset the network settings and restarted the phone without resolve. Working fine then just stopped. Running latest XEU firmware.
Highlighted
Posts: 106,121
Topics: 554
Solutions: 13,995
Registered: ‎04-04-2012

Re: Galaxy s10 wifi calling

Occasionally there are network glitches with wifi calling.
Give it an hour then reboot phone and it will probably come back.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
O2 Social Media Team
Posts: 1,509
Registered: ‎27-11-2013

Re: Galaxy s10 wifi calling

Hi @Irish_canuck, we've identified an issue with 4G Calling for a small number of customers. From what you've mentioned above, it sounds like you may be impacted by it, so I wanted to let you know we’re working on it and hope to have a resolution in place soon. You’ll still be able to make calls as normal over 2G and 3G.


Hi. I'm from the Social Media Team.

Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎12-03-2019

Re: Galaxy s10 wifi calling

Thanks Chris for the quick response.
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎05-08-2019

Re: Galaxy s10 wifi calling

Was this problem resolved? Just wondered as i appear to have the same issue, S10 o2 in store purchased on contract up to date correct firmware etc. etc. All wifi calling options have disappeared from the phone, in store can't help say it must be Samsung software issue.