Galaxy S3 Face Unlock Disabling Pin Code?

[Anonymous]

Hi all, first of all would like to say Hello. I'm a veteran O2 customer being with them for 10+ years but this is my first time on the forum.

I upgraded to a Samsung Galaxy S3 about a week ago, from an iPhone 4S (I didn't like the stretched look of the iPhone 5 but that's a whole new debate there!)

Basically I have an issue which is really annoying me, I have enabled Face unlock. Quite a cool feature and also have the backup code if anyone else (my partner) want to use the phone. However I would like to "re take" the photo for face unlock as I believe I need to be in a slightly less lit room as it sometimes has difficulty when I'm outside unlocking. 

I have gone into Settings>Security>Screen Lock and am greeted with a screen that says "Confirm Pin" I type my unlock code in and it says "Sorry, try again" 

I can't for the life of me think what this code could be as I know the unlock code for the phone and believe it to be that. I have not entered any other code for the handset.

I have tried 20 maybe 30 times to try this and have also tried several codes that I often use for other things thinking I may have entered something wrong.

I have also searched google for hours trying to find anyone else with the same problem and it seems that it is only me with the issue!

Please help 

[MI5]

The only way to reset a forgotten password is to do a factory reset, but back up first.

[Anonymous]

Hey all, quick update. As suggested by many i'm attempting a factory reset.

I took a visit to CPW last night and they agreed with me that it must be a software glitch. They also said they had not seen the problem before and were more interested in how I was going to fix it.

CPW were suprisingly helpful and seemed fairly knowledgable. And that is coming from an electromechanical design engineer (myself)

Just doing a backup on my work computer then making the attempt!

[macblank]

Good luck

Nah nah, I said cpw would help.... lmao

Hope ur sorted

[Anonymous]

Yes fair enough, you did say that ha ha.... Just let me go and eat this humble pie in peace!

[macblank]

LoL no humble pie needed.

A lot (including yourself) don't realise they can use the on-site tech help at cpw.
I know SE Nokia and Samsung use cpw as their repair centre. Hence nice matter.ur network u can use them.

[Anonymous]

Phone all backed up. Just gone to factory reset (hard reset) and it required PIN Code.... LOL! This glitch won't go away....

I ended up doing the way I don't like (Switch off then on whilst holding volume up, soft key and lock key together)

God I hate that screen lol. 

[Anonymous]

Phone all restored and back to normal, took a little time but got there in the end. Apps took ages to restore!

[MI5]

Write down your PIN this time

[Anonymous · Accepted solution]

In reference to your original query - there's an option to "Improve Facial Recognition" if you didn't see it already, which allows you to store more than one "face" style at a time. I have mine set with my glasses on, off, headphones on + off, even with me wearing a pink sweatband on my head!

[jonsie]

---

@Anonymous wrote:
In reference to your original query - there's an option to "Improve Facial Recognition" if you didn't see it already, which allows you to store more than one "face" style at a time. I have mine set with my glasses on, off, headphones on + off, even with me wearing a pink sweatband on my head!

---

Scary!!

Good tip though Anonymax.