
on 23-04-2017 18:47
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 23-04-2017 18:47
My phone asks me for network PUK code because I put another network sim cad in. I got PUK code from O2 website but it didnt work. I went to O2 store, they gave me new sim card but new code for new sim didnt work aswell. I called customer service and they gave me two PUK codes that didnt work. After many calls they asked for IEMI number and sent me unlocking code on email. I lanuched phone with another network sim card (as instruction says) and it ask me for network PUK again. So i typed in my unlocking code as it is 8 digits aswell but it doesnt work.
My sim card works fine on other device so it is phone beeing blocked.
Can somebody help me, please?
Solved! Go to Solution.
Accepted Solutions
- 152979 Posts
- 652 Topics
- 29196 Solutions
on 24-04-2017 06:14
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-04-2017 06:14
Sounds like the phone is confused.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 152979 Posts
- 652 Topics
- 29196 Solutions
23-04-2017 18:49 - edited 23-04-2017 18:50
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
23-04-2017 18:49 - edited 23-04-2017 18:50
Now you've entered the wrong code too many times the phone will be locked forever unfortunately.
Also, the unlock code should be 16 digits long.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 23-04-2017 18:52
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 23-04-2017 18:52
- 152979 Posts
- 652 Topics
- 29196 Solutions
on 23-04-2017 19:38
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 23-04-2017 19:38
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 24-04-2017 00:09
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-04-2017 00:09
I am looking for any way to unlock my phone to work back with o2 card.
- 152979 Posts
- 652 Topics
- 29196 Solutions
on 24-04-2017 06:14
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-04-2017 06:14
Sounds like the phone is confused.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 8165 Posts
- 772 Topics
- 94 Solutions
on 03-05-2017 12:02
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 03-05-2017 12:02
Hi @Anonymous how are you getting on with this issue?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?

