Solved: Galaxy J3 locked

Anonymous · ‎23-04-2017

Hello,
My phone asks me for network PUK code because I put another network sim cad in. I got PUK code from O2 website but it didnt work. I went to O2 store, they gave me new sim card but new code for new sim didnt work aswell. I called customer service and they gave me two PUK codes that didnt work. After many calls they asked for IEMI number and sent me unlocking code on email. I lanuched phone with another network sim card (as instruction says) and it ask me for network PUK again. So i typed in my unlocking code as it is 8 digits aswell but it doesnt work.
My sim card works fine on other device so it is phone beeing blocked.
Can somebody help me, please?

MI5 · ‎24-04-2017

I'd suggest you make an appointment with the guru in your local o2 shop.
Sounds like the phone is confused.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-04-2017

Now you've entered the wrong code too many times the phone will be locked forever unfortunately.

Also, the unlock code should be 16 digits long.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-04-2017

Does it mean I can put my phone to the bin even if I have to pay for it?

MI5 · ‎23-04-2017

No, it will still work with an o2 sim but nothing else.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-04-2017

I wish I does but it doesnt. The problem is phone is totally locked and asks for network PUK no matter which sim card I put in. I contacted Samsung and they said they have nothing to do with that and o2 keeps on giving me PUK codes and unlocking code based on IEMI number. Both of them doeant work.
I am looking for any way to unlock my phone to work back with o2 card.

MI5 · ‎24-04-2017

I'd suggest you make an appointment with the guru in your local o2 shop.
Sounds like the phone is confused.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎03-05-2017

Hi @Anonymous how are you getting on with this issue?

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