cancel
Showing results for 
Search instead for 
Did you mean: 

Galaxy 6Edge+ wifi connection problem

Jaycr
Level 1: Joiner
  • 22 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi,I wonder if anyone can help or point me in the right direction with the following problem. I recently changed from a Note 4 to the S6 Edge + and, whilst I like almost everything about the phone I cannot get it to connect to my Home 5g connection. My home wifi has a 2g and 5g connection option and everything else i.e. Tablet, laptop, wife's iphone etc all connect to the 5g option. it's just my S6 which refuses to connect to the 5g but always connects to the 2g option. I cannot be sure but I'm fairly sure it was connecting to the 5g for the first few days I had it and I think it's only the last couple of days where it's reverted to the 2g only. I hope this makes sense to some tech wizard on here and I'd really appreciate any feedback or advice you can give me.

Many thanks, Jim

Message 1 of 10
4,832 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 87374 Posts
  • 596 Topics
  • 5312 Solutions
Registered:

My laptops will only pick up the 2.4ghz but it's plenty fast enough at 100+ download. On the phone there is no noticeable differences between the two on speed test. 

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




View solution in original post

Message 7 of 10
4,771 Views
9 REPLIES 9

jonsie
Level 94: Supreme
  • 87374 Posts
  • 596 Topics
  • 5312 Solutions
Registered:

Try resetting the router, forgetting the network on the phone and re-enter the password.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 2 of 10
4,825 Views

Jaycr
Level 1: Joiner
  • 22 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi thanks for your reply. Unfortunately I have already tried that but it made no difference. Thanks anyway. Jim

Message 3 of 10
4,799 Views

MI5
Level 94: Supreme
  • 128317 Posts
  • 614 Topics
  • 22572 Solutions
Registered:
I'm not sure what you mean by a 2g and 5g connection?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 10
4,783 Views

jonsie
Level 94: Supreme
  • 87374 Posts
  • 596 Topics
  • 5312 Solutions
Registered:

I have 2 and 5 showing up at home on my virginmedia wifi selection. I always connect to 5 but tbh there is no real difference.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 5 of 10
4,779 Views

MI5
Level 94: Supreme
  • 128317 Posts
  • 614 Topics
  • 22572 Solutions
Registered:
If we are talking ghz it's either 5 or 2.4 ghz, hence my confusion.
2.4ghz is the most common standard and the one to go for.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 10
4,775 Views

jonsie
Level 94: Supreme
  • 87374 Posts
  • 596 Topics
  • 5312 Solutions
Registered:

My laptops will only pick up the 2.4ghz but it's plenty fast enough at 100+ download. On the phone there is no noticeable differences between the two on speed test. 

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 7 of 10
4,772 Views

MI5
Level 94: Supreme
  • 128317 Posts
  • 614 Topics
  • 22572 Solutions
Registered:
Yeah a lot of equipment won't work with 5ghz in the UK and it won't make any difference to speed at all.
2.4ghz will also travel further so the range is much better too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 10
4,768 Views

Jaycr
Level 1: Joiner
  • 22 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Ah okay so nothing to worry about. Many thanks for your responses. Much appreciated. Jim
Message 9 of 10
4,757 Views

MI5
Level 94: Supreme
  • 128317 Posts
  • 614 Topics
  • 22572 Solutions
Registered:
No worries Jim.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 10
4,749 Views