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Anonymous
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GALAXY S CALL SIGNAL PROBLEMS

Hi,

wonder if anyone can advise please.

I was up until thursday using a galaxy s4

the 4g  was great but the call signal very poor, hardly any bars on my phone

and my calls breaking up etc.

my previous phone was a S1 and never any trouble.

I did a little research and found if I turned off 4g the S4 was much better but not perfect.

 

I got so fed up that this week I upgraded to an s5 neo..... AND yes phone signal problems

breaking up and dropping calls.

the phone barely shows 1 bar of signal but my Girlfriend also with o2 sat at my side has no signal problems!

Is this something to do with o2s 4G

Advice appreciated

Posts: 117,655
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: GALAXY S CALL SIGNAL PROBLEMS

4g has nothing to do with calls at all, at present.
All calls go over 2g/3g.
You may need a new sim card or have a generally weak signal which you can check here http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)