I have been having an ABSOLUTE nightmare trying to get this speaker, even though my claim was validated, and I received an email from the carriers with the tracking code. After a few weeks of it not arriving, I called the carriers (as suggested in their email) and they confirmed what the tracking page says: it was never received from Samsung by them.
I am on my 5th message with the samsung promo people and still have got nowhere. Despite giving them a copy of the carrier email which has the tracking code and link, they claim that it was received 2 days prior to the 'apparent' despatch (as shown on the tracking page) by someone with a completely different name.
I am becoming convinced that there is no intention at all of providing that speaker.
I wish I had never ordered the phone to take advantage of the promo and most of all I wish I had never decided to stay with O2. Such incompetence!
