on 05-03-2014 14:08
on 05-03-2014 14:08
Solved! Go to Solution.
05-03-2014 14:16 - edited 05-03-2014 14:21
05-03-2014 14:16 - edited 05-03-2014 14:21
05-03-2014 14:16 - edited 05-03-2014 14:21
05-03-2014 14:16 - edited 05-03-2014 14:21
on 15-03-2014 07:40
i'm the same.... got my new Sony Xperia z1 end of January 2014. i always use the headphones supplied with all my phones and was really disappointed to find none in the box. Contacted customer services they gave me an e-mail address to write to (Sony promotions), did that over 6 weeks ago and still nothing. Does anyone know the address for high escalations please? i have contacted Sony and they are putting the blame on O2 saying its O2's decision what is requested to be supplied in the boxes with their handsets. I was told what is normally supplied in the box is handset, usb data/charging cable, mains power adaptor (not supplied), screen protector(not supplied) and ear phones (not supplied). THIS IS ALL BECAUSE O2 WAS TO CHARGE HIGH END PRICES AND GIVEN THE MINIMUM BACK FOR IT........DISGUSTING
15-03-2014 07:42 - edited 15-03-2014 07:45
@Anonymous wrote:i'm the same.... got my new Sony Xperia z1 end of January 2014. i always use the headphones supplied with all my phones and was really disappointed to find none in the box. Contacted customer services they gave me an e-mail address to write to (Sony promotions), did that over 6 weeks ago and still nothing. Does anyone know the address for high escalations please? i have contacted Sony and they are putting the blame on O2 saying its O2's decision what is requested to be supplied in the boxes with their handsets. I was told what is normally supplied in the box is handset, usb data/charging cable, mains power adaptor (not supplied), screen protector(not supplied) and ear phones (not supplied). THIS IS ALL BECAUSE O2 WAS TO CHARGE HIGH END PRICES AND GIVEN THE MINIMUM BACK FOR IT........DISGUSTING
Hi @Anonymous and Welcome to the forum,
The complaints online form for O2 is http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=13668
The next stage after that would be http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28RelatedHelp%29,CASE=46943
Let us know how you get on.