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Factory reset

Anonymous
Not applicable
I'm trying to reset my s2 before I send it in to recycle but it won't go to factory reset when holding on button and volume together any tips?
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perksie
Level 69: Guiding Light
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Registered:

First do try to factory data reset the phone through the main menu settings.

1. On the main home screen, just select MENU
2. Select SETTINGS, then select PRIVACY
3. Select FACTORY DATA RESET
4. Select RESET PHONE
5. If the password is required,enter it. Then confirm by selecting ERASE EVERYTHING

IF the phone is hung up or frozen, Try to turn it off first and do a hard reset through key combinations.

1. If your Samsung Galaxy S II is frozen, Shut the POWER OFF, take the battery out and put it back again.
2. Hold the Volume Down button
3. Briefly Press and release the Power button
4. A menu will then appears that let you allows for Fastbook, Recovery, Clear Storage, and Simlock
5. Select Clear Storage by pressing the Volume Down button
6. Quickly Press and release the Power button
7. Select Volume Up for YES and Volume Down for NO

If the above procedures doesn't work. try this another method:

1. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose and home to select.

Wait until the process completes, Once the wipe is completed, the Samsung Galaxy S II l9100 will then reboot. All the data you previously installed already been deleted and then the phone will then return to its original factory fresh default settings.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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Message 2 of 8
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7 REPLIES 7

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

First do try to factory data reset the phone through the main menu settings.

1. On the main home screen, just select MENU
2. Select SETTINGS, then select PRIVACY
3. Select FACTORY DATA RESET
4. Select RESET PHONE
5. If the password is required,enter it. Then confirm by selecting ERASE EVERYTHING

IF the phone is hung up or frozen, Try to turn it off first and do a hard reset through key combinations.

1. If your Samsung Galaxy S II is frozen, Shut the POWER OFF, take the battery out and put it back again.
2. Hold the Volume Down button
3. Briefly Press and release the Power button
4. A menu will then appears that let you allows for Fastbook, Recovery, Clear Storage, and Simlock
5. Select Clear Storage by pressing the Volume Down button
6. Quickly Press and release the Power button
7. Select Volume Up for YES and Volume Down for NO

If the above procedures doesn't work. try this another method:

1. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose and home to select.

Wait until the process completes, Once the wipe is completed, the Samsung Galaxy S II l9100 will then reboot. All the data you previously installed already been deleted and then the phone will then return to its original factory fresh default settings.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 8
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Anonymous
Not applicable
Thank you so much the first option worked slight_smile Now would I be correct in believing my phone is safe to send off to recycle with non of my personal information on it?
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jonsie
Level 94: Supreme
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perksie
Level 69: Guiding Light
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Registered:

Glad that worked for you, as jonsie says it's safe to dispose of now.

 

Very smart of you, not many people ask about this.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Toby
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I've only just seen this, but fantastic post perksie.

Do you mind if I add it to the FAQs?
Fancy writing a great device review or O2 forum guide? Send me a message!

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Bambino
Level 84: Resplendent
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Such an important thing to do and it's overlooked by so many people.

I DO NOT WORK FOR O2



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perksie
Level 69: Guiding Light
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Registered:

@Toby wrote:
I've only just seen this, but fantastic post perksie.

Do you mind if I add it to the FAQs?

I can't take the credit for that Toby, it's only a copy and paste from a Google search

and not difficult to find. Smiley Embarassed

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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