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Level 1: Joiner
Posts: 22
Registered: ‎20-11-2017
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Early payment of bill

My bill is due on the 23rd but I paid it early on the 18th... Will my direct debit come out as I don't want to be charged twice?
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Registered: ‎04-01-2009

Re: Early payment of bill

Very probably I'm afraid. 

If you have online banking you can suspend the direct debit for one month. Even then you may get a pop-up saying it's too near the date. Worth a try.... 

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Level 1: Joiner
Posts: 22
Registered: ‎20-11-2017

Re: Early payment of bill

Thank you.. I will just call o2 tmorrow I guess so they won't charge me again.
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Posts: 84,299
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Registered: ‎14-01-2013

Re: Early payment of bill

Hi @MandyJ Unless you contact your bank the direct debit will be taken, as it's set up automatically to pay on that date. I would give the bank a call tomorrow, although it may be too late with only 2 days notice.

People are allowed to make additional payments on their contracts.... but unless you contact O2 you are unable to change payment date. I think this will be seen as an additional payment.

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Posts: 98,370
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Registered: ‎04-04-2012

Re: Early payment of bill

If it is taken twice it will sit as a credit on your account so next month the system won’t call the DD at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 1: Joiner
Posts: 22
Registered: ‎20-11-2017

Re: Early payment of bill

Oh well that sucks ! I thought I was doing a good thing paying early ! ... So if I cancel my direct debit I can just pay each month using my card ?
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Posts: 98,370
Topics: 545
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Registered: ‎04-04-2012

Re: Early payment of bill

Seriously don’t can the DD.
If you forget to pay 1 month they will just cut you off and mark down your credit file.
If you want to pay earlier call customer service on 202 and change the DD date to suit you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,632
Topics: 569
Solutions: 3,767
Registered: ‎04-01-2009

Re: Early payment of bill

It's probably too near the date to be cancelled by the bank but call them first thing in the morning to check. 

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Posts: 84,299
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Registered: ‎14-01-2013

Re: Early payment of bill


@MandyJ wrote:
Oh well that sucks ! I thought I was doing a good thing paying early ! ... So if I cancel my direct debit I can just pay each month using my card ?

Yes you could...but it probably be too late to cancel for this month. (dependent on your bank)  Also direct debit forms part of your contract and is really the most efficient way to make sure payment is made.

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Posts: 22
Registered: ‎20-11-2017

Re: Early payment of bill

Hmmm... well thanks for the advice all... I guess I'll just see what happens on payment date... I mean I guess if I'm in credit I won't have to pay next month ...