This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Downloading music from Google Play over 4G

Anonymous
Not applicable

on ‎22-09-2014 11:39

on ‎22-09-2014 11:39

Hi all,

 

I've noticed a couple of times now that when I try to download music to my phone (samsung galaxy s4) from Google music over 4G, it constantly comes up with an error message saying 'Can't download music, will try again later'.  I thought it was a one off, but I have tried this now in 2 different 4G areas (Manchester and Wigan) and have still had the same message.

 

I have no problems downloading over 3G, HDSPA or Wi-Fi, so not sure why this wouldn't work over 4G, which I would expect to be the fastest.

 

Has anyone else come across this and is there anyway to get it to work?

Message 1 of 6
4,679 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 144338 Posts
  • 634 Topics
  • 27671 Solutions
Registered:

on ‎22-09-2014 11:49

on ‎22-09-2014 11:49

A question for tech services (must be something in the routing of the ip address at a guess).

Maybe @Toby can pass it on.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
4,669 Views
0 Kudos

Anonymous
Not applicable
In response to MI5

on ‎23-09-2014 13:45

on ‎23-09-2014 13:45

Thanks for this. Coincidentally, as soon as I posted this message, it started downloading over 4G, so I'm not sure what that's all about.

 

Thanks again anyway.

Message 3 of 6
4,500 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 144338 Posts
  • 634 Topics
  • 27671 Solutions
Registered:

on ‎23-09-2014 14:20

on ‎23-09-2014 14:20

Must have been Toby working fast wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
4,485 Views
0 Kudos

Toby
Former Staff
In response to MI5
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

on ‎23-09-2014 15:35

on ‎23-09-2014 15:35

@MI5 wrote:
Must have been Toby working fast wink

Errrr sure, I worked fast wink

 

 

Just kidding, but if you run into more issues Donny, let us know here and I'll pass it on.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 5 of 6
4,476 Views

Anonymous
Not applicable
In response to Toby

on ‎23-09-2014 16:48

on ‎23-09-2014 16:48

Thanks Toby, appreciated.

Message 6 of 6
4,465 Views
0 Kudos
Top Kudoed Authors
View All
Top