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Distorted battery in my samsung s4 mobile

Anonymous
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My phone has started switching itself off when it gets to around 20%, and can then only be turned back on with the charger connected. My battery has now become like a pillow and pushed the outer edge of my phone outwards. Only had phone in July of last year. Does anyone else have this problem with their s4 mobile? And what do i need to do? Very very scared as it could of caught fire. Thanks Zoe

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Cleoriff
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Thanks for that clarification @MI5  I for one will certainly know in future....

Can I ask if this was just a S4 issue or have there been problems with other Samsung models (I had the S3 and Note 3 and nothing of this nature occured with those two)...Fingers crossed for the Note...:smileywink:

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Girl in a jacket
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jonsie
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If the phone has been overheating to the extent that the OP says, I would be sending the phone for inspection for my own piece of mind.

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MI5
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@Cleoriff wrote:

Can I ask if this was just a S4 issue or have there been problems with other Samsung models (I had the S3 and Note 3 and nothing of this nature occurred with those two)...Fingers crossed for the Note...:smileywink:


It could effect any phone with a battery made by that particular plant in China during a certain time frame.

It did not effect any batteries made in the Taiwanese battery plant.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 23 of 26
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Anonymous
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Great advice Rich.
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Anonymous
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Thanks Cleoriff spoke today with Samsung direct from the list you supplied. They took a few details and are sending me a new battery - might be here tomorrow - hope this helps as screen still looks bent in one corner. Will see how we go and ring about repair if I need to. Thanks again
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Cleoriff
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Pleased to hear this Zoe. As we hoped, Samsung did act quickly. If you do have any concerns about that screen then please ring them again to get the phone looked at. Best of luck wink

Veritas Numquam Perit

Girl in a jacket
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