Distorted battery in my samsung s4 mobile

[Anonymous]

My phone has started switching itself off when it gets to around 20%, and can then only be turned back on with the charger connected. My battery has now become like a pillow and pushed the outer edge of my phone outwards. Only had phone in July of last year. Does anyone else have this problem with their s4 mobile? And what do i need to do? Very very scared as it could of caught fire. Thanks Zoe

[Anonymous]

Just feel it's bad it could of caught fire. I work in a primary school and its often left in my bag in the staff room. The recall was back in 2013 I had my phone actually at the end of September last year - so just six months. Had no idea about recall. Anyway thank you everyone I was just having a hard. I have sent an email to samsung repairs and am awaiting a reply tomorrow

[Anonymous]

If you are that worried @Anonymous why send an email? That could be up to 14 days to get a reply. Phone Samsung Repairs, I think they are open today, and arrange it's collection.

As for it catching fire, that is extremely unlikely. But for your own piece of mind. .....

If it were me, if you have an old handset then swap your sim into that, send your phone back to Samsung, get it repaired and mot'd all for free.

As I said earlier, all manufacturers are affected by things like this, and Nokia have been the worst of late (after Blackberry). Also note on Nokia devices that you cannot remove the battery at all. It has to go back to Nokia for that.

[Cleoriff]

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@Anonymous wrote:
Just feel it's bad it could of caught fire. I work in a primary school and its often left in my bag in the staff room. The recall was back in 2013 I had my phone actually at the end of September last year - so just six months. Had no idea about recall. Anyway thank you everyone I was just having a hard. I have sent an email to samsung repairs and am awaiting a reply tomorrow

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Good call Zoe. I do know from experience that Samsung have a very good reputation regarding faulty battery changes. They did identify a problem and a recall was put out...They certainly wont mess you about  with this change. It is not worth getting a poor reputation for...best of luck

By the way the dedicated samsung repair centres are listed here.. (should you wish to phone them and get it sorted more quickly)

http://www.samsung.com/uk/support/servicelocation/

[viridis]

Sister in law has trouble with hers, and asked me to help.
One phone call to samsung UK customer services and sorted. New Battery came within 2 days.

There's no need for wasting time with emails and complaint.
1 because it wastes time
2 samsung quality control is normally far, far better than this, they know it, which is why the Galaxy s4 has this battery swap service.

[Anonymous]

@viridis when I spoke to Sammy last year they insisted the phone had to go back so I went into cpw repair centre instead (i got phone from cpw).

But either way service was good.

[viridis]

Only can speak from my experience.
They took battery serial, samsung account info, and told me new battery on its way

[Anonymous]

Cool. Either way. Easy resolution for ZoeStockdale

[Anonymous]

Thanks all for replies and info 🙂

[Anonymous]

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@viridis wrote:
Only can speak from my experience.
They took battery serial,samsung account info, and told me new battery on its way

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As far as I remember they could tell by the serial number what handsets received the dodgy batteries, and this pretty much confirms that...so no need for the handset to go back.

[MI5 · Accepted solution]

As every one is guessing about Samsung's policy I will give you the facts in timeline.
When the problem first started, Samsung were unsure of the problem so all handsets had to be returned.
Once they had established the root cause of the problem they went through a phase of sending out replacement batteries to owners which fixed 90% of the problems, however, on some phones it was found that the battery had also damaged some other components so to be on the safe side they started asking for all phones to be returned for a full inspection.
The result of this was that very few phones had suffered additional damage so to save money they went back again to just sending out replacement batteries.
Customers now have the choice. If you call Samsung service and explain the problem, if it is confirmed that the battery is in the range specified for faulty ones, they will ask if you want to return the entire phone for a check up or just send you a battery.