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Level 1: Joiner
Posts: 31
Registered: ‎06-05-2012

Decent Signal

I have just upgraded to a galaxy s6,and since i have had it i only get one bar on showing on my signal meter on the phone,i have checked the network coverage and it shows full strength for my area,even when i turn on my mobile data i cannot open pages on facebook,email on the phone unless i have wi-fi nearby,is the phone not set up correctly and do i need to go through some sort of setting up to get a decent signal and also to be able to use my mobile data,there is no 4g in my area so its 2 and3 g that i am concerned with

Posts: 84,058
Topics: 580
Solutions: 4,253
Registered: ‎04-01-2009

Re: Decent Signal

Make sure you deselect 4G in settings. Text ACTIVE to 2020 and save the settings, reboot the phone and see how the signal is then. You could also try cleaning the sim card.

Level 29: Intuitive
Posts: 1,284
Registered: ‎02-07-2013

Re: Decent Signal

First thing to try is your SIM in another phone (if you have one), I have an S6 Edge and the signal strength displayed is less than that of other phones (I have tried this in an LG G3 and an iPhone 6s).

Confirm in the setting whether your phone is trying to look for a 4G signal. If you know you have know coverage change the option to be 3G / 2G
Anonymous
Posts: 0

Re: Decent Signal

Try the above suggestions @keithwill838 and let us know how you get on

Posts: 115,806
Topics: 571
Solutions: 15,917
Registered: ‎04-04-2012

Re: Decent Signal

What signal is showing on your status bar?
Did you get a new sim with the phone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Decent Signal

Having one bar doesn't necessarily mean that you have weak signal, I have a Samsung Galaxy A5 & sometimes I get 1-2 bars & perfect phone calls 

Posts: 84,058
Topics: 580
Solutions: 4,253
Registered: ‎04-01-2009

Re: Decent Signal


@Anonymous wrote:

Having one bar doesn't necessarily mean that you have weak signal, I have a Samsung Galaxy A5 & sometimes I get 1-2 bars & perfect phone calls 


Especially with 4G, most places you get one or two bars at the most though download speeds are usually good.

Posts: 115,806
Topics: 571
Solutions: 15,917
Registered: ‎04-04-2012

Re: Decent Signal

It's the 2g/3g signal that's important for calls.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Decent Signal

Another example I can give is if you have an iPhone that is on 2G with 5 full bars then you switch to 3G, depending on the area you are in if the signal looks like its deteriorating that's not necessarily the case as most times you won't notice any difference in the calls

Anonymous
Posts: 0

Re: Decent Signal

Any luck with this @keithwill838 ?