on 11-12-2020 13:21
Dear 02,
I dropped my samsung s8+ mobile phone and it is currently unusable as the glass has cracked. I am just wondering if I can get a micro sim sent out, so that I can use a temporary phone until I get my samsung s8+ fixed. Can you please advise on this?
on 11-12-2020 13:24
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
on 11-12-2020 13:48
on 11-12-2020 13:48
Thank you. I have called 02 and a new sim is getting sent out.
on 11-12-2020 14:01
on 11-12-2020 14:01