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Contract issues. Lost 3GB of data.

kamalaggi
Level 3: Thinker
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Hi,

 

Basically I cancelled my old contract and moved my number over to my new contract.

 

I'm not on a refresh tariff as I signed up at www.mobiles.co.uk if it makes any difference.

 

Old contract was unlimited mins unlimited text 3GB data @£31 per month (Sony Xperia Z5 Premium)

New contract is unlimited mins unlimited text 6GB data @£27 per month (Sony Xperia XZ Premium)

 

When they merged both contracts something went wrong and I am now only getting

unlimited mins unlimited text 3GB data @£27 per month. My phone number has moved over fine to the new contract and I have received a final bill for the old contract.

 

I've been on live chat and they said they said it is their mistake and are looking into it.

 

2 weeks later it they are still looking into it.

 

Should I continue waiting or what can I do next?

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jonsie
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5 REPLIES 5

MI5
Level 94: Supreme
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Call 202 and speak to an agent.
Live chat will have done nothing about it at all.....
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Marjo
Former Staff
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Hi @kamalaggi How are you getting on? Are you still experiencing this issue or was it fixed for you in the end? Cheers

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kamalaggi
Level 3: Thinker
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Problem is fixed.

Thanks for yor replies.

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Marjo
  • 7880 Posts
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@kamalaggi wrote:

Problem is fixed.

Thanks for yor replies.


That's great to hear!! slight_smile Thanks for letting us know! Hope you're having a lovely week.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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