Contract issues. Lost 3GB of data.

[kamalaggi]

Hi,

Basically I cancelled my old contract and moved my number over to my new contract.

I'm not on a refresh tariff as I signed up at www.mobiles.co.uk if it makes any difference.

Old contract was unlimited mins unlimited text 3GB data @£31 per month (Sony Xperia Z5 Premium)

New contract is unlimited mins unlimited text 6GB data @£27 per month (Sony Xperia XZ Premium)

When they merged both contracts something went wrong and I am now only getting

unlimited mins unlimited text 3GB data @£27 per month. My phone number has moved over fine to the new contract and I have received a final bill for the old contract.

I've been on live chat and they said they said it is their mistake and are looking into it.

2 weeks later it they are still looking into it.

Should I continue waiting or what can I do next?

[MI5]

Call 202 and speak to an agent.
Live chat will have done nothing about it at all.....
http://www.o2.co.uk/contactus

[jonsie · Accepted solution]

Another guy had a similar problem which was updated today. Give them another call rather than live chat. 

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Double-data-contract-offer-issue/m-p/1056619#M1...

[Marjo]

Hi @kamalaggi How are you getting on? Are you still experiencing this issue or was it fixed for you in the end? Cheers

[kamalaggi]

Problem is fixed.

Thanks for yor replies.

[Marjo]

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@kamalaggi wrote:

Problem is fixed.

Thanks for yor replies.

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That's great to hear!! Thanks for letting us know! Hope you're having a lovely week.