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KatieBates
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I have paid off full price - why is it says my bills ready today?
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MI5
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@KatieBates 

Your bill is generated at the same day each month. Payment is due 14 days later.

14 days after that your next bill is generated and so on......

Edit to add how refresh works Guide: How does O2 Refresh work? 

Once the device plan is paid, you continue to pay irtime only unless you cancel Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@KatieBates 

Your bill is generated at the same day each month. Payment is due 14 days later.

14 days after that your next bill is generated and so on......

Edit to add how refresh works Guide: How does O2 Refresh work? 

Once the device plan is paid, you continue to pay irtime only unless you cancel Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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KatieBates
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Monthly Devices Plan - Fully paid. All finished. 🤔
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MI5
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@KatieBates 

As above, you now just pay for airtime.

If you don't wish to continue with O2 you can cancel Guide: Cancelling Your Contract or "upgrade" to a sim only tariff https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

or a new full contract https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 9
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KatieBates
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I will have a new phone though with new sim card as well
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MI5
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@KatieBates 

You keep your old sim unless you really need a new one.

A new phone is your choice. You can just upgrade your tariff and keep the same phone, which will be cheaper, if you wish.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 9
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KatieBates
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Nah as this contract more cost than new one to be. But thankyou 🙂
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MI5
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You're welcome and the choice is entirely yours.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 9
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KatieBates
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Thankyou very much all is good now. Just got emails about it all is good x
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