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Level 1: Joiner
Posts: 3
Registered: ‎30-04-2015

Connected but no internet - 02 hotspots

Hi

I got a new phone. The s10. I am an o2 customer.
I gave my old samsung to my mum who is not an o2 customer

We both previously could connect to public o2 hotspots and get internet

However since the change of phone we have both noticed that we are connected to the hotspot but with no internet

As i am on o2 i went into my o2 app and deleted my old devices. Maybe wen i now try again it will work?

However if this is the case. Then my mum who is not on o2. How can she delete old devices. There seems to be no way of doing this.

Unless someone knows?
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Posts: 106,037
Topics: 554
Solutions: 13,952
Registered: ‎04-04-2012

Re: Connected but no internet - 02 hotspots

If you are connected but with no internet it means there is an issue with the hotspot, not your phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎30-04-2015

Re: Connected but no internet - 02 hotspots

But other people are connected with internet. Verified this yesterday
Highlighted
Posts: 106,037
Topics: 554
Solutions: 13,952
Registered: ‎04-04-2012

Re: Connected but no internet - 02 hotspots

Try advanced WiFi options and choose a static dns.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎30-04-2015

Re: Connected but no internet - 02 hotspots



I will try this. 

Another thing. I logged into my mums o2 wifi account with her number and cleared her old devices. So the device list was clear.  


But wen she tried to connect to an o2 wifi at her work she got this message....   

Couldnt sign in try removing and readding your account on this device.   


Any ideas?