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Level 1: Joiner
Posts: 1
Registered: ‎13-08-2015
Accepted Solution

Changed phone and not receiving messages

I've just switched from an iPhone to the Huawei P20 Pro. I've kept the same number and was told to use the same micro SIM. Set up has been fine except it looks like I'm not receiving messages from friends with iPhones. I'm thinking my number is still connected to iMessage and I'm wondering how I can change that?
Posts: 115,743
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Changed phone and not receiving messages

@Freylin see help here https://www.imore.com/how-to-disable-deactivate-imessage-iphone-ipad#manually

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Changed phone and not receiving messages

Hi @Freylin, did you get a chance to give @MI5's suggestion a go? Is it all working better now?

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