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Anonymous
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Change to married surname on account

Been promised a phone call regarding my surname change after visiting thanet store on Friday name still not changed getting extremely frustrated now would like to request pac code now Smiley Sad 

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Posts: 106,059
Topics: 554
Solutions: 13,965
Registered: ‎04-04-2012

Re: Change to married surname on account

See this recent thread http://community.o2.co.uk/t5/O2-Home/Hi-How-do-i-change-the-surname-on-my-account/m-p/1009878 - if you want a PAC you'll need to call CS http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Change to married surname on account

@Anonymous Please follow the link provided above. I don't know why anyone in an O2 store would tell you that you could initiate a name change by a phone call? That's just absurd, and extremely irresponsible of store staff to be giving you that kind of information.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: Change to married surname on account

Emailed form and certificate direct 3 times now then visited store after 2 months of trying was easier to change name on my mortgage
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Posts: 106,059
Topics: 554
Solutions: 13,965
Registered: ‎04-04-2012

Re: Change to married surname on account

Try calling CS to chase it up....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)